menu
search
Log In
ACT forum

Recent questions tagged setup and troubleshooting

0 votes
0 answers 2.5K views
How do I set up my ACT Stream TV 4K?
Connect To Power - The main unit can be connected to the power supply using the power adaptor. Plug Into Your TV - Connect the ACT Stream TV 4K to the TV using an HDMI cable. Turn On And Pair Your Remote - The remote can be conveniently paired with ... from the remote. Login - Connect your device to the internet and login with your Gmail ID followed by your active ACT Fibernet account credentials.
asked Nov 23, 2020 admin 34 points
0 votes
0 answers 2.1K views
What should I do if I cannot connect to my home internet?
First, check whether you've crossed his monthly FUP on your ACT Fibernet broadband account via the app or self care portal. Secondl, check whether you are connected through wireless connectivity and if the router is placed far from the device. In case of ... the issue still persists, please reset the device and reconfigure it. Furthermore, you can contact us on actstreamtv@actcorp.in with details.
asked Nov 23, 2020 admin 34 points
0 votes
0 answers 1.4K views
Remote Troubles | I need help with pairing my ACT Stream TV 4k remote to the TV.
The remote uses IR or can be paired with Bluetooth to control the device. To pair the device, you can press the center button and the volume down key together. Once connected via Bluetooth the remote also allows users to give voice commands to control the device, ... assistant. The remote also comes with 4 hot key buttons, that helps users launch their favourite apps from any screen they are in.
asked Nov 23, 2020 admin 34 points
0 votes
0 answers 948 views
Device Issues | I am unable to use casting.
If your Android or iOS device has the ‘cast’ feature, you can use it to stream video and audio content to your TV through the ACT Stream TV 4K. You can enable the feature via your phone or other device. In case you are facing issues, reboot the device and try again.
asked Nov 23, 2020 admin 34 points
0 votes
0 answers 1.2K views
Device Issues | Can I connect other devices to the ACT Stream TV device?
With 2 USB ports and a Micro SD card slot, ACT Stream TV 4K makes connecting external media from a hard disk, USB, joystick, or camera possible.
asked Nov 23, 2020 admin 34 points
0 votes
0 answers 861 views
Content Issues | Apps are crashing or won’t load on the device.
Please follow the below steps to resolve the issue via self troubleshooting. Please check if the said apps have been updated to the most recent update. Uninstall the app and install it again from the playstore. Reboot the device and try again.
asked Nov 23, 2020 admin 34 points
0 votes
0 answers 985 views
Content Issues | How do I install new apps on the device?
The device comes with play store and access to 3000+ apps. You can access the playstore from the apps on the device or using the ‘play store’ button from the remote.
asked Nov 23, 2020 admin 34 points
0 votes
0 answers 1K views
The device often gets disconnected from the wireless connectivity.
a. Please follow the below steps to resolve the issue via self troubleshooting. First, check whether you've crossed his monthly FUP on your ACT Fibernet broadband account via the app or self care portal. Secondl, check whether you are connected through wireless ... upon disconnecting all the devices from the router, and connecting the 4k only. You can also try connecting directly through LAN.
asked Nov 23, 2020 admin 34 points
0 votes
0 answers 1.6K views
Facing a buffering while playing a live TV channel.
a. Please follow the below steps to resolve the issue via self troubleshooting. Firstly, check if you are facing buffering issues with only the live channels. In case the buffering is with live TV channels, please reboot the device and try again. If the ... persists, please contact us at actstreamtv@actcorp.in with your customer account number and MAC ID, our customer support team will help you.
asked Nov 23, 2020 admin 34 points
0 votes
0 answers 1K views
While playing a movie customer is not experiencing and good Audio Output
a. Please follow the below steps to resolve the issue via self troubleshooting. First, please check if you are connected to the right source. Go to settings of the audio device and check whether audio output settings have been given to the right device. Further, ... to ACT Stream TV 4K device. If not, please change the settings to this configuration. This should help in rectifying the issue.
asked Nov 23, 2020 admin 34 points
0 votes
0 answers 3.2K views
Facing login issues with the AMAZON PRIME and NETFLIX.
a. Please follow the below steps to resolve the issue via self troubleshooting. Firstly, please check the number of the devices that have been signed into your Amazon and Netflix accounts. In case multiple devices have the accounts logged in, please logout and log in on the ACT Stream TV 4K device only. In case the issue still persists, please contact the Amazon or Netflix support center.
asked Nov 23, 2020 admin 34 points
0 votes
0 answers 155 views
Device is unable to Identify a wireless connection
a. Please follow the below steps to resolve the issue via self troubleshooting. First, check if the router is getting connected properly to other devices than ACT Stream TV 4K. If other devices are getting connected through the router, then reboot the 4k ... nearest network. Reconfigure the Wi-Fi router once as it might not properly synchronize. You can refer to router configuration steps here.
asked Nov 23, 2020 admin 34 points
0 votes
0 answers 123 views
The Apps get crashed
Please follow the below steps to resolve the issue via self troubleshooting. Please check if the said apps have been updated to the most recent update. Uninstall the app and install it again from the playstore. Reboot the device and try again.
asked Nov 23, 2020 admin 34 points
To see more, click for the full list of questions or popular tags.
© ACT
Powered by Question2Answer
...