What should I do if I cannot connect to my home internet?

Question

1. First, check whether you’ve crossed his monthly FUP on your ACT Fibernet broadband account via the app or self care portal.
2. Secondl, check whether you are connected through wireless connectivity and if the router is placed far from the device. In case of distance, please move the router placement closer to the device to get optimal speeds.
3. Third, check the numbers of devices connected to the internet. In case of multiple devices, please upgrade your plan to higher speeds or remove a few devices.
4. Fourth, monitor the performance upon disconnecting all the devices from the router, and connecting the device only. You can also try connecting directly through LAN.
5. In case the issue still persists, please reset the device and reconfigure it.
6. Furthermore, you can contact us on actstreamtv@actcorp.in with details.