a. Please follow the below steps to resolve the issue via self troubleshooting.
First, check whether you’ve crossed his monthly FUP on your ACT Fibernet broadband account via the app or self care portal.
Secondl, check whether you are connected through wireless connectivity and if the router is placed far from the device. In case of distance, please move the outer placement closer to the device to get optimal speeds.
Third, check the numbers of devices connected to the internet. In case of multiple devices, please upgrade your plan to higher speeds or remove a few devices.
Fourth, monitor the performance upon disconnecting all the devices from the router, and connecting the 4k only. You can also try connecting directly through LAN.
