What are the features of the ACT Homecam?

• Camera Lens - 2MP, 1080p for superior clarity
• Wide field of view of 110 degrees to cover large area of surveillance
• Night vision – with video clarity up to 30ft
• Motion Detection and Alerts
• Two way talking through the camera with mic and clear audio
• Video recording on SD card expandable upto 128GB

Does the camera use the 2.4GHz or 5GHz WiFi band?
ACT Homecam supports 2.4GHz only.

What encryption types does the camera support?
The camera supports WPA/WPA2 encryptions. WEP, Portal, WPA/WPA2-enterprise or WPA3 network is not supported.

How secure is the data transfer while viewing video feed on the app?
Industry-standard AES 128-bit encryption with SSL/TLS is used to encrypt the camera data

What's the bandwidth required for the ACT Homecam to work properly?
The recommended bandwidth for each camera will vary due to different camera types and resolutions. The upload bandwidth for each camera would be around 2-2.5Mbps to stream a live feed or upload videos at 1080p resolution.

However, the actual streaming experience would be affected by the surrounding wireless interference and the signal strength, even when the bandwidth is enough. It is suggested to eliminate possible wireless interference (like Bluetooth devices, USB 3.0 devices, cordless phones and microwave ovens) or place the camera closer to the router.

What kind of devices and OS version is the Tapo Camera App compatible with?
Any mobile device running iOS 9.0 or above, Android 4.4 or above.

What kind of SD card does the ACT Homecam support?
The ACT Homecam supports micro-SD cards with up to 128GB capacity, which should be formatted to the FAT32 file system. Please format the SD card on the Tapo Camera App before starting to use it.

How many days of recording can the SD card hold?
According to test, a 32GB SD card can be used to record videos for about 4-5 days in a row for 24 hours before being full.

What happens once the SD card is full, should I delete old recordings?
No, the camera recording on SD card works on FIFO – First In First Out mechanism. The oldest recording keeps getting deleted automatically

Is there any provision of recording feed on cloud?
No. To record and store videos, an SD card has to be used.

How do I install and set up ACT Homecam?
Please refer to following link for detailed guide installation and setup of ACT Homecam

What do the various LED colors mean on the ACT Homecam?
The Tapo Camera has an LED on the front, you can know the current status of the camera from the LED.

Who can view my camera and video clips?
Only the individuals who have signed into the associated ACT Homecam account can view your camera and clips. All video streams and activities associated with your ACT Homecam are private and can only be viewed by those signed into the ACT Homecam or had the authority to access your SD card. Right now, the Tapo Camera app only supports one account per camera that can be shared with multiple people if access is required

Why do I see the error “Your camera is not in ACT Network, Please reboot / reset the device”?
The ACT Homecam given by ACT can be used only while you are in ACT Fibernet network. In any case you set it up under any other network, our systems block access to the camera and stop all functionality.

If the camera was originally setup in ACT network, please reboot the camera to gain access. If not, please reset the camera and reconfigure under ACT Fibernet Network. Please note, resetting will format the SD card and you will lose any recording saved earlier. Please take out the SD card and take a backup on phone or computer if required.

Can I view multiple ACT Homecams at the same time?
Yes, users can view multiple ACT Homecams at the same time. All ACT Homecams will list on the Camera page of the Tapo Camera App and you are allowed to view all of them by just sliding up and down. Most importantly, you can add up to 32 ACT Homecams in the Live View window totally and you will be able to view 4 of them in the same window each time.

Can multiple accounts/devices view the ACT Homecam at the same time using the App?
One camera can be controlled or managed by only one account. But each camera supports up to 4 simultaneous viewers total for both local and remote mobile devices which login with the same account associated with the camera.

How can I view / enable 24-hour recordings on the Camera app?
Note: Micro SD card is needed for 24-hour recording and it’s required to format the Micro SD card on the Tapo Camera App

On the Camera or Live View page, tap the gear icon to enter the Camera Settings page. Toggle on to enable the Local Recording function and set the Recording Schedule for Continuous Recording (24-hour Recording) as needed. On the Live View page, tap Playback to view all recordings. Drag the timeline and you can view recordings whenever and wherever you are.

What if the Motion Detection on ACT Homecam is too sensitive or not sensitive for motions?
If you feel your ACT Homecam is too sensitive, please navigate to the Camera Settings page on the App, then tap Detection & Alerts, where you can find Motion Sensitivity settings to change the sensitivity of the detection to a lower/higher level.

What is Privacy Mode?
With ACT Homecam’s Privacy Mode you can enable or disable streaming and recording of video and audio. When you enable this option, your camera will not record audio or video, and you will not receive any event notifications.

How do I turn on or off the green LED on the front of the ACT Homecam?
If you want to turn on or off the green LED on the front of the ACT Homecam, navigate to your camera settings page for the LED option and disable there

What if the video quality is not clear when watching Live View remotely?
To ensure a smooth Live View in a somehow low bandwidth environment when viewing the camera remotely, the camera has option to set the video resolution to “Auto”. The camera automatically switches between LQ (360P) and HQ (1080P) depending on connection speed.

What can I do if the video image is upside down of my ACT Homecam?
Open the Tapo App, enter into your camera and then settings. Turn off the option – “Invert Image” under Camera Controls

Where can I find detection recordings of Tapo cameras?
Note: A microSD card is needed for motion detection. Insert the microSD card and initiate it using the Tapo app. Make sure the Motion Detection function is enabled. If not, go to Camera Settings > Detection & Alerts to customize current detection settings. Videos clips will be recorded when motion detected.

On the Live View page, tap Playback to view detection recordings if detected. Drag the time line and locate the orange sections.

How do I reset my ACT Homecam?
While the camera is powered on, tilt the camera lens up, then press and hold the RESET button for at least 5 seconds until the LED blinks red. The camera will reset and reboot. Ensure to remove the camera from the Tapo app by selecting the camera on the homepage and clicking on “Remove” at the bottom

How do I change my login email address on Tapo App for ACT Homecam?
If you want to change the login email address on Tapo Camera App, please click on ‘Me’ on the bottom menu of Tapo Camera App, and just hit Log out. Then Log In again and type in your new email address and password, then you will be able to see all the cameras bound to the new account.

But please note if your ACT Homecams have already been bound to the previous account, you will need to remove those cameras first from the old account and bind them to the new one. To do this, on the Tapo App Home Screen, select the camera, Click on Remove button on the bottom right corner.

How can I delete my ACT Homecam’s cloud account?
Before we help you delete your TP-Link cloud account, it is important to first understand the consequence of performing such action. When you delete your cloud account, you will permanently lose all data that is associated with the cloud resources like devices, configuration, recording etc.

Therefore, if you don’t own a TP-Link device any longer and you are sure to delete your TP-Link cloud account completely, please contact tp Link support team by submitting a form through their help page https://www.tp-link.com/support/contact-technical-support/#E-mail-Support.

They will then delete the account for you.

Disclaimer - ACT does not have any access / bearing on this account and will not have any details about it. Click here to visit ACT terms and conditions.

Must the Tapo app be opened to receive notifications?
TIt depends on the phone model and its OS. Most phones allow notifications when app is closed.

Can I choose where to store the recordings of my ACT Homecam?
No. Users cannot choose the location or path to save and store recordings. The motion-detected recordings and continuous local recordings are saved in the SD card.

The recordings in Memory can be shared, downloaded or deleted on the Tapo app directly, however, the recordings saved in the SD card cannot be shared, downloaded or deleted directly from the Tapo app. You will need to put the SD card into a computer (with an SD card reader) or phone to delete the corresponding recordings, you can format the SD card on the Tapo app if they want to delete all recordings completely.

Does ACT Homecam support cloud storage?
No, it doesn’t. It only supports local storage with an SD card inserted. The maximum size of SD card storage the camera supports is 128GB.

What should I do if the camera stops working after I change the Wi-Fi name or password, or just change a new router?
If not, after you change the Wi-Fi name or password, the camera will be disconnected from the router as it cannot automatically recognize the new SSID or password. You need to reset and reconfigure the camera.

How many cameras are supported per account?
You can configure up to 3 cameras per account.

Will I get installation support?
No. ACT Homecam is easy to install and configure, and comes with a complete installation guide. For further assistance, watch the following installation video. https://www.youtube.com/watch?v=SQZc6iouI4c

Is SD card provided with the camera?
No. If you wish to record and save videos, you will have to purchase the SD card separately.

Can I use the camera outdoors?
No. ACT Homecam can be used indoors only.

How to connect my ACT Homecam to Google Home
You can view the camera feed on a Google Nest display or any Google Chromecast enabled devie that is paired with Google Home. To get started, make sure your ACT Homecam is set up and online and follow these steps:

1. Open the Google Home app, log in and then tap the Add button.

   

2. Tap Set up device and tap Have something already set up? under Works with Google

   

3. Tap the search icon, search for Tapo and tap on it

   

4. Log in with your Email ID that you have bound to your ACT Homecam, and tap Authorize to allow Google to use it.

   

5. You will see the devices linked to your Email ID. Select a device that you want to connect to Google Home.

   

6. Choose a home and room for the smart device.

   

7. You can see the ACT Homecam connected to your Google Home.

   

All set! You can now stream your ACT Homecam videos on your Google Nest display using simple voice commands. For example: “Hey Google, show my ”.

Note: Every time you change the name of the Camera, you will need to discover the device again to update its name.

How to control Tapo camera through Google Home with voice commands
To use ACT Homecams with Google Assistant, a Google Home Hub and Google Nest display or any smart display that supports Chromecast (such as a TV with built-in Chromecast) is needed. After successfully connecting the camera to Google Home, you can view the camera live feed on any of the screens. Only the following Google Home voice command is supported by the ACT Homecam at present.

1. Activate Google Assistant:
    a.  "Hey Google"
    b. "Hi Google"
    c. "Ok Google"
2. State your Command: Show
3. State your Camera Name (User Defined in the camera)
4. State your TV / Display Name
   Example:
   “Hey Google Show My Front Door Camera” (It will play the camera on the master display configured with Google Home)
   “Hey Google Show My Front Door Camera on my Bedroom TV” (If Bedroom TV is connected to Google home and the name is “Bedroom TV”)
   Currently, the ACT Homecams don’t support “camera on/off” command due to possible security risks. For example, an intruder could potentially shut off your cameras with a simple command.

*Note: “Camera Name” is user-defined in the Tapo App.

How to make my ACT Homecam work with Amazon Alexa
Once added, you can use simple voice commands to stream your ACT Homecam videos to Amazon Echo Show or Fire TV. Open the Amazon Alexa app. Then tap on More in the lower right corner and select Skills & Games.

Click the magnifying glass in the upper right corner and search for Tapo

Tap the ENABLE button.

Log in with your email ID that you have bound to your ACT Homecam, and tap Authorize. After authorized successfully, the message Tapo has been successfully linked will come up. Close the window to go to the next step.

Tap the DISCOVER DEVICES button to discover devices bound to your TP-Link ID. And Tapo devices discovered are ready to use.

You can stream your ACT Homecam videos to Amazon Echo Show or Fire TV using simple voice commands. For example: “Alexa, show my Living Room camera”. Note: Every time you change the name of the Camera, you will need to discover the device again to update its name.

How to control Tapo camera by Amazon Alexa with voice commands
Users can watch a live feed of the Tapo camera on Amazon Echo Show, Echo Spot or Fire TV with an Amazon Fire stick.

The following Amazon Alexa voice commands are supported by the ACT Homecam at present.
Show the camera live feed:
“Alexa, show me the [Camera Name]”
Stop the camera live feed:
“Alexa, Hide the [Camera Name]”
Currently, the ACT Homecam doesn’t support “camera on/off” command due to possible security risks. For example, an intruder could potentially shut off your cameras with a simple command.

*Note: “Camera Name” is user-defined in the Tapo App.

What is the length of time one can stream the live feed through Google Assistant / Amazon Alexa
The live feed on any Google Assistant Connected Display will run for 10 minutes. However, you can ask Google to show the camera again if you want to continue streaming

If you need further assistance contact TP-Link Customer Support here.

Please write to our team on actvas@actcorp.in with account number, contact details and the issue you are facing. Our team will get back to you.

Please refer this page to view the Terms and conditions.