In case you are not getting speed as per your plan on your Router, you can conduct a few steps of troubleshooting as below:

1. Open the ACT App and from the top left menu select "My Wi-Fi Settings"

2. This is our very own Wi-Fi Analyzer and lets you choose the best available channel in the premises by advising you on Interfering routers.

3. If the router is a dual band router, try using the 5 GHz channel where there will be less overlap and better speed.

4. You can also run a Speed and Network test to check the health of your network.

Please note:

Please check your speed only after you have plugged-in the LAN (Ethernet Cable) directly in your laptop/desktop. The speed may vary 5% to 10% every time you perform a speed test.

Below are a few reasons for low speed:

• Your Wi-Fi signals are affected by obstructions like concrete walls or RF electronic equipment like TV, microwave, etc.

• Your device may not be compatible with the current router – In this case, please reach out to us for a new router purchase.

• Your router is at a distant place.

• You may not have cleared the dues and your account is in suspended mode.

• You may have crossed your data limit.

In case you have checked each of the above options and you still think your speed is below the plan speed, please reach out to us at 9121212121. You can also raise a ticket via the Support section on the ACT App.

Like most internet service providers, ACT Fibernet provides routers with its 6 and 12 month Fixed subscription plans in select cities. You can choose to purchase a router or to get a free router on your broadband connection, you can follow the below steps:

1. Go to actcorp.in

2. Select the plan of your choice.

3. Fill in basic details: name, email, mobile, address.

4. Select the rental tenure (3/6/12M) of your choice and you will see the plans that come with a free router on the subscription.

5. Pay the subscription fees and submit relevant documents.

This helps the ACT Fibernet customers to use high speed internet routers compatible with their internet speeds and access the internet wirelessly. Some of the examples of routers that ACT Fibernet provides are TP Link Archer C5, D-Link DIR-825, Tenda AC1200 etc. These routers come with external antennas for improved coverage. In case your plan does not come with a free router, you can purchase a router in the following way

1. Download the ACT Fibernet App

2. Click on the menu on the top left-hand side of the screen and go to the "Shop" Section

3. Click buy accessories, select the router of your desired choice and place the order.

Yes, you can use the Mi Router 3C for ACT broadband connections of 60 Mbps. The Mi Router 3C is a single-band 802.11 b/g/n router operating at 2.4GHz. It supports a maximum Wi-Fi speed of up to 300 Mbps and has 16 MB of ROM and 64 MB of RAM, built within an elegant white plastic frame, it features four high-gain antennas, two for transmit and two for receiving.

The four antennas together form a powerful wireless network that is designed to reach the far ends of your home. On the physical interface front, the router sports one WAN port and two LAN ports, all three being 10/100 Mbps speeds. You can use the Mi Router 3C for ACT Fibernet connections up to 300 Mbps. You will require a router upgrade in case you decide to upgrade your internet speeds above 300 Mbps.

In case you are not getting the right speed on your Wi-Fi connection, try making the following changes

• Try to place the router in a different room closer to the usage area

• Try not to place the router in a corner of your home.

• Move any large metal objects that may be present in the vicinity of the router.

• Try changing the direction the router is facing (by 90 degrees) in iterations to check the performance in each direction.

• Try changing the direction in which the antenna is facing by pointing one antenna upwards and the other in another direction preferably away from the wall.

• Use the QOS functionality in the router to prioritize your devices for using variable bandwidth.

• Try changing the Wi-Fi security type, the common security type is WPA2-PSK, check the speed with WPA-PSK and mixed mode to check of the speed improves.

• Under 802.11 b/g/n settings, change from "802.11 b/g/n mixed" to "802.11 n only".

In case you have checked each of the above options and you still think your speed is below the plan speed, please reach out to us at 9121212121. You can also raise a ticket via the Support section on the ACT App.

To find the best spot for your Wi-Fi router, we suggest you use the all-new Wi-Fi analyzer feature on the ACT App. This feature will allow you to find the perfect spot to place your router for maximum performance.

The feature also allows you to find the optimal channel that can help overcome interference and let you use uninterrupted maximum speed as per your plan.

This could be due to interference from other routers in the premises or any other wireless device which works in the same frequency or bandwidth.

• Try to avoid placing devices like cordless phones, microwave ovens and other routers near your router.

• Switch off Bluetooth on your phone.

• Try to place the router at a good height; the router must have a line-of-sight (LOS) to all other devices in the premises as far as possible.

• Try to place the router in a different room closer to the usage area

• Try not to place the router in a corner of your home.

• Move any large metal objects that may be present in the vicinity of the router.

• Try changing the direction the router is facing (by 90 degrees) in iterations to check the performance in each direction.

• Try changing the direction in which the antenna is facing by pointing one antenna upwards and the other in another direction preferably away from a wall.

• Use the QOS functionality in the router to prioritize your devices for using variable bandwidth.

• Try changing the Wi-Fi security type, the common security type is WPA2-PSK, check the speed with WPA-PSK and mixed mode to check of the speed improves.

• Under 802.11 b/g/n settings, change from "802.11 b/g/n mixed" to "802.11 n only".

In case you have checked each of the above options and you still think your speed is below the plan speed, please reach out to us at 9121212121. You can also raise a ticket via the Support section on the ACT App.

In case you are not getting speed as per your plan on your Router, you can conduct a few steps of troubleshooting as below:

1. Open the ACT App and from the top left menu select "My Wi-Fi Settings"

2. This is our very own Wi-Fi Analyzer and lets you choose the best available channel in the premises by advising you on Interfering routers.

3. If the router is a dual band router, try using the 5 GHz channel where there will be less overlap and better speed.

4. You can also run a Speed and Network test to check the health of your network

Please note:

Please check your speed only after you have plugged-in the LAN (Ethernet Cable) directly in your laptop/desktop. The speed may vary 5% to 10% every time you perform a speed test.

Below are a few reasons for low speed:

• Your Wi-Fi signals are affected by obstructions lie concrete walls or RF electronic equipment like TV, microwave, etc.

• Your device may not be compatible with the current router – In this case, please reach out to us for a new router purchase.

• Your router is at a distant place.

• You may not have cleared the dues and your account is in suspended mode.

• You may have crossed your data limit.

In case you have checked each of the above options and you still think your speed is below the plan speed, please reach out to us at 9121212121. You can also raise a ticket via the Support section on the ACT App.

While in most cases, you will get speed on your Wi-Fi as per your plan, some cases are out of our control. The internet speed is fastest when the device is directly connected to an Ethernet cable. The speed may drop when connected through Wi-Fi due to wireless interference or due to incorrect router.