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    Shifting & Reconnection Related FAQs

    • How do I shift my connection?

      You can shift your connection by raising a shifting request via either the ACT App or the Bot.

      App

      • Download the ACT Fibernet mobile app

      • Visit the support section in our app to complete the request.

      • Click on Support -> I want to relocate my connection

      • Enter the address of new location where the shifting is required.

      • Acknowledge the shifting charges.

      • If the address on the proof of address document is not the same as the shifting address, then you may need to give a consent on a declaration.

      • Alternately, you can opt for online Aadhaar verification also.

      • Submit the request.

      • Process will take 5 to 7 days depending on the type of connection. Our engineer will visit within 48 hrs of request to give you the exact resolution time.

      Chatbot

      • Shifting request can also be raised from the website using the Chatbot

      • Enter details as Shifting required

      • Authenticate the details by Submitting your ACT Account Number and OTP.

      • Select the link provided in the CHATBOT.

      • Updated the New address details of Shifting.

      • Acknowledge the Shifting Charges.

      • Upload the documents and acknowledge the Shifting charges.

      • If the address on the proof of address document is not the same as the shifting address, then you may need to give a consent on a declaration.

      • Alternately, you can opt for online Aadhaar verification also.

      • Shifting request will be raised and Process will take 5 to 7 days depending on the type of connection. Our engineer will visit within 48 hrs of request to give you the exact resolution time.

      You may also call our contact center to request assistance with the same: +91-9121212121, +91-7288999999

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    • How can I raise a reconnection request?

      If the Account is disconnected from our service in the last 60 days

      1. You can call the call centre and request will be taken by the service representative. Process would take 24 to 48 hrs.

      2. Visit the App and click on "Reconnect Now" option and Instant Request will be Processed and confirmation SMS will be sent with Payment Details.

      3. Visit our website and raise a request through the chatbot.

       

      If the Account is disconnected on a date beyond the last 60 days.

      1. Call the call centre and request will be taken by the service representative. The team will do a feasibility check for the location and if port is available, then activation will be done. The process would take 5 to 7 days.

      2. Visit the App and click on "Reconnect Now" option. Request will be Taken and confirmation SMS will be sent with Tentative Timelines.

      3. Visit our website and raise a request through the chatbot.

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    • How do I clear the outstanding amount and reconnect my account?

      There are Multiple Options available for you to clear your outstanding dues and seamlessly reconnect your account

      Website

      You may pay via the ACT website at www.actcorp.in by following the below steps:

      • Select 'Quick Pay'

      • Input your account details

      • Pay dues and get auto reconnected

       

      App

      • Download the ACT Fibernet mobile app and log in using your credentials

      • You need to Select - Reconnect Now Option

      • Reconnection Request will be registered instantly and you will get SMS on the details with Tentative timelines.

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    • What are the helpline numbers that I can reach out to for reconnection/shifting?

      For assistance with reconnection or shifting, you can reach out to us at the following numbers - +91 – 9121212121, +91 - 7288999999

      Alternately, you can also choose to submit a reconnection request via the app or the chatbot on our website.

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    • How can I do a feasibility check for my new address for reconnection?

      Feasibility at the new address can be checked by processing Shifting request

      • Download the ACT Fibernet mobile app

      • Visit the support section in our app to complete the request.

      • Click on Support -> I want to relocate my connection

      • Enter the address of new location where the shifting is required.

      • The system will do an auto feasibility check for you and you can then proceed as per the steps suggested

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    • I want to shift my connection, are there any charges applicable?

      Yes, shifting charges will be applicable as per the policy of the city you want to shift your connection within. Please confirm the same while placing a shifting request.

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    • What are the reconnection charges?

      Reconnection charges are applicable as per the reconnection policy of the city you wish to get the reconnection in. Please confirm the same while placing a reconnection request.

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    • What are the list of documents required for shifting/reconnection?

      For Individual Connection

      Individual Customer

      for ID Prooffor Address Proof
      Pan cardAadhar Card
      DLDL
      PassportPassport
      Voter IDVoter ID
      Aadhar CardBSNL Bill Latest
       Rental/ Lease agreement
       Sale Deed / Khata Certificate
       Gas bill with three months
       Airtel Broadband bill
       Bank statement within three months
       Electric city bill
       BWSSB bill
       TAX bill

       

      For Company Connection

      Commercial Connection

      for ID Prooffor Address Proof in Company name only
      Pan cardBSNL Bill Latest
      DLRental/ Lease agreement
      PassportSale Deed / Khata Certificate
      Voter IDAirtel Broadband bill
      Aadhar CardBank statement within three months
      Company Pan cardElectric city bill
       BWSSB bill
       TAX bill
       Incorporation Certificate
       GST Certificate
       Partnership Deed
       List of Directors (MOM - Memorandum Of Association)

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    • Can I reconnect my account on a future date?

      For Active Customer:

      You may opt for the SAFE CUSTODY option by paying a nominal Rs.200 per month. Your port will be reserved for a period desired by you and will not be released for any other customer so that you can be reconnected without delay when you wish to do so.

      To opt for Safe Custody, you may call our contact center- Call on: +91-9121212121, +91-7288999999.

      For Disconnected Customers:

      You can place a reconnection request via the ACT App and select desired date of reconnection.

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    • I want to reconnect my ACT Fibernet account but I do not have my registered mobile number, please suggest what should I do?

      You can raise a request for reconnection with the User ID using our chat bot and mobile app. Once your account is reactivated, you may update the phone number by using the mobile app or by logging in to the self-care portal

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    • I have reconnected my account but not able to use services. Why is that?

      In case, you have cleared your dues and placed a reconnection request and are still unable to use our services, we would request you to raise a ticket with us. Our chat bot and mobile app allows you to register the request using the user ID.

      You can open the ACT app and Raise the Service Request by clicking on the support section and following from the pre-defined options. You can also raise a request via our chatbot on the website or call us at our contact center at: +91-9121212121, +91-7288999999

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    • How can I get my router configured after I have reconnected my account?

      Please visit https://www.actcorp.in/faq/wifi-router to know how to configure your routers.

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    • My account is reconnected but I’m unable to access internet. I do not remember my ID and password. What should I do?

      1. Mobile App:

        1. Please Enter your Registered Mobile Number.

        2. Send OTP and you will receive an OTP confirmation on your Registered Mobile Number.

        3. After logging into the App, on Top left you will see 3 options Account , Home , Social

        4. Click on Account.

        5. Scroll down to the bottom of the screen, you will find option >> View Broadband Plan >> Expand to see the Account Number and User ID.

        6. Click on 3 horizontal lines on the left side top corner (hamburger menu)

        7. Select change password option from the menu.

      2. Selfcare portal :

        1. Login to https://selfcare.actcorp.in

        2. Enter your User ID

        3. Retrieve the password under “forgot password” option below

        4. Enter old password >> New password >> Reconfirm New Password >> confirm

        5. New password will be shared on registered mobile number

        **Please connect your LAN cable directly to the System / laptop to check if internet is working.

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    Other FAQs

    Related Questions

    • What is fair usage policy/FUP?
    • How to make payments for my ACT account?
    • How can I raise a reconnection request?
    FUP is a policy that governs unfair usage of the network by utilizing excessive network resources causing inconvenience to other customers on the network. In such a situation, systems restrict the user to certain speed of bandwidth to minimize such abuse and alert the administrator. Fair Usage limits are defined basing on the average of maximum utilization by highest bandwidth users on the network. Once the user has reached the fair usage download limit, the account will be restricted to a bandwidth that is lesser than the subscribed bandwidth. However, the same will be reset to the subscribed bandwidth on every 1st of a Month or at the start of your next billing cycle..
    ACT allows you to pay the bills through the following ways:ACT Fibernet app (Download from Playstore/App Store for iOS)Open the ACT AppClick on Pay Bill The App will automatically fill the amount to be paidClick on Proceed Choose from a list of available Payment Methods Authorise the paymentLog on to https://selfcare.actcorp.in/web/act/common with your registered Mobile numberGo to My Accounts -> Pay Bills Go through the bill amount and click “Proceed” Please note: We DO NOT have cheque / cash pickup option.
    If the Account is disconnected from our service in the last 60 daysYou can call the call centre and request will be taken by the service representative. Process would take 24 to 48 hrs.Visit the App and click on "Reconnect Now" option and Instant Request will be Processed and confirmation SMS will be sent with Payment Details.Visit our website and raise a request through the chatbot. If the Account is disconnected on a date beyond the last 60 days.Call the call centre and request will be taken by the service representative. The team will do a feasibility check for the location and if port is available, then activation will be done. The process would take 5 to 7 days.Visit the App and click on "Reconnect Now" option. Request will be Taken and confirmation SMS will be sent with Tentative Timelines.Visit our website and raise a request through the chatbot..
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