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    • How to get a new connection with ACT Broadband?

      You can get a wifi connection with ACT Fibernet by following the below steps:

      1. Go to https://www.actcorp.in/new-broadband-connection-op or download the ACT Fibernet app.

      2. Select type of connection you want: home broadband or office broadband.

      3. Fill the form with your personal details like name, email, mobile, address.

      4. Select the plan of your choice.

      5. Select the rental period and offer to would like to subscribe to.

      6. Pay and submit the request. You can continue to upload your documents for a completely digital transaction.

       

      Click here to Browse through our plans:
      https://www.actcorp.in/broadband/bengaluru/broadband-plans

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    • Why should I choose ACT Fibernet for a new connection?

      ACT Fibernet offers you ultra-fast internet speed with equal upload and download. Our services aren’t just limited to internet, but also expand to entertainment, gaming, learning and a lot more. Our add-on offers include entertainment partners like Zee5, Hungama and SonyLIV among others. Apart from these, we offer flexible internet plans and quick customer service solutions via our app, WhatsApp and Chatbot. Our cutting edge SmartFiber Technology ensures you have the best browsing experience uninterrupted by any outages.

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    • Will I need to buy a router for my broadband connection?

      ACT Fibernet offers a free router on multiple long term plans in different cities. In case you have purchased a plan that comes without a router, you can purchase a router from us.

      • Download the ACT Fibernet app
      • From the top left hand side menu, go to the 'Shop' section
      • Click on 'Buy accessories' and select the desired router

      In case you are unsure which router to purchase, please call us at 9121212121 and we will guide you on suitable routers as per your plan

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    • What is the best Wi-Fi connection?

      The best Wi-Fi connection will offer the following things:

      Fibre Optic Broadband: This is the fastest type of broadband available, and Internet service providers that uses this technology are able to provide the best experience. The technology ensures that the internet that you receive is super-fast, highly consistent and reliable. The speeds will be symmetrical i.e. equal with regard to both download and upload speeds. ACT Fibernet is one of India’s first ISPs to bring Fiber to Home technology to deliver our services.

      High-Speed Plans at Affordable Rates: In today's age, we all look for high-speeds in our internet connection, but at the same time worry about the prices. Well, the best internet service provider offers you the best speed plans at budget-friendly prices. With internet speeds as high as 350 Mbps, you can do all your online tasks in a matter of seconds. ACT Fibernet has the most attractive and fastest unlimited plans for our users in all the cities we operate including Bangalore, Chennai, Delhi, Hyderabad, Jaipur, Ahmedabad, Lucknow etc.

      Add-on Benefits: The internet has redefined the way we think of entertainment with all of us addicted to one streaming platform or another for entertainment content. The best internet service provider offers you add-on benefits and value-added services to enhance your experience. ACT Fibernet offers an array of value added services and provides multiple products that promise to make your browsing experience wholesome.

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    • How can I change my existing plan on the same connection?

      You can change your existing plan by using –

      1. ACT Fibernet app (Download from Playstore/App Store)

        1. Open the App

        2. Click on Change plan
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        3. Select the new plan
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        4. Verify by authenticating with OTP
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        5. Pay the difference amount and continue to use the service

      2. Log on to https://selfcare.actcorp.in/web/act/common with your registered Mobile number

        1. Go to My Accounts -> Upgrade Package -> click here
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        2. Read the terms and conditions and click "Proceed"
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        3. Select the Plan and click "Proceed"
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        4. Enter Code received on registered mobile number and Click "Upgrade"
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    • How can I check the plan details for my connection?

      You can check your plan details along with your usage, using

      1. ACT Fibernet app

        • Download the ACT Fibernet app

        • Click on 'My Account'

        • Select the 'View Broadband Plan' section

      2. Log on to https://selfcare.actcorp.in/web/act/common with your registered Mobile number

        1. Go to My Accounts -> My Package
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    • How to increase the speed of unlimited broadband plan?

      You can increase the speed of your unlimited broadband plans in two ways -

      1. Buy FlexyBytes from the ACT Fibernet app - Go to ACT Fibernet app, click on the menu on the left-hand side top. Go to the shop section and select flexybytes. Pick the plan of your choice and buy

      2. Upgrade your plan to a higher speed - Go to ACT Fibernet app, click on the menu icon and select upgrade and proceed with the plan of your choice. You can also upgrade your plan from the selfcare portal https://selfcare.actcorp.in/web/act/common

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    • How do I get Wi-Fi connection at home?

      You can get a wifi connection with ACT Fibernet by following the below steps:

      1. Go to https://www.actcorp.in/new-broadband-connection-op or download the ACT Fibernet app.

      2. Select type of connection you want: home broadband or office broadband.

      3. Fill the form with your personal details like name, email, mobile, address.

      4. Select the plan of your choice.

      5. Select the rental period and offer to would like to subscribe to.

      6. Pay and submit the request. You can continue to upload your documents for a completely digital transaction.

       

      Click here to Browse through our plans: https://www.actcorp.in/broadband/broadband-plans

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    • Which is the best broadband service provider with unlimited data plan?

      Look no further beyond ACT Fibernet. We are the best unlimited broadband providers in India. We have the most attractive and fastest unlimited plans for our users in all the cities we operate including Bangalore, Chennai, Delhi, Hyderabad, Jaipur, Ahmedabad, Lucknow etc.

      With our enhanced SmartFiber Technology, we are able deliver you the best uninterrupted internet experience and fastest speeds.

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    • What is unlimited broadband?

      Unlike internet packages with specified data caps, unlimited broadband plans allow customers to use their internet without additional charges or restrictions of any kind. ACT Fibernet offers unlimited data plans in Bangalore, Delhi, Chennai, Hyderabad, Jaipur, Lucknow, Ahmedabad, etc

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    • Do I need unlimited broadband?

      We highly recommend users with high internet usage to opt for an unlimited broadband. Unlimited broadband removes the worry of monitoring your data usage. Unlike internet packages with specified data caps, unlimited broadband plans allow customers to use their internet without additional charges or restrictions of any kind. We have the most attractive and fastest unlimited plans for our users in all the cities we operate including Bangalore, Chennai, Delhi, Hyderabad, Jaipur, Ahmedabad, Lucknow etc

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    Other FAQs

    Related Questions

    • What is fair usage policy/FUP?
    • How to make payments for my ACT account?
    • How can I raise a reconnection request?
    FUP is a policy that governs unfair usage of the network by utilizing excessive network resources causing inconvenience to other customers on the network. In such a situation, systems restrict the user to certain speed of bandwidth to minimize such abuse and alert the administrator. Fair Usage limits are defined basing on the average of maximum utilization by highest bandwidth users on the network. Once the user has reached the fair usage download limit, the account will be restricted to a bandwidth that is lesser than the subscribed bandwidth. However, the same will be reset to the subscribed bandwidth on every 1st of a Month or at the start of your next billing cycle..
    ACT allows you to pay the bills through the following ways:ACT Fibernet app (Download from Playstore/App Store for iOS)Open the ACT AppClick on Pay Bill The App will automatically fill the amount to be paidClick on Proceed Choose from a list of available Payment Methods Authorise the paymentLog on to https://selfcare.actcorp.in/web/act/common with your registered Mobile numberGo to My Accounts -> Pay Bills Go through the bill amount and click “Proceed” Please note: We DO NOT have cheque / cash pickup option.
    If the Account is disconnected from our service in the last 60 daysYou can call the call centre and request will be taken by the service representative. Process would take 24 to 48 hrs.Visit the App and click on "Reconnect Now" option and Instant Request will be Processed and confirmation SMS will be sent with Payment Details.Visit our website and raise a request through the chatbot. If the Account is disconnected on a date beyond the last 60 days.Call the call centre and request will be taken by the service representative. The team will do a feasibility check for the location and if port is available, then activation will be done. The process would take 5 to 7 days.Visit the App and click on "Reconnect Now" option. Request will be Taken and confirmation SMS will be sent with Tentative Timelines.Visit our website and raise a request through the chatbot..
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