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    FlexyBytes+ Related FAQs

    • What is FUP and what can I do if I exceed the same?

      Many plans have a Data limit up to which a customer can enjoy seamless speed. On exceeding the data limit the speed gets reduced to minimum plan speed which depends on the original plan speed. This is called the FUP or the Fair usage policy. If you exceed your data limits, you can purchase Flexybytes+ from ACT that give you additional data at your original plan speed on a one-time basis. There is no limit on how many times you can purchase the same.

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    • What is flexyBytes+?

      FlexyBytes+ are additional GB of data that you can add to your account if you feel your monthly data usage limit is insufficient to meet your data needs. This additional GB will be over and above your plan amount and can be consumed at the subscribed plan speeds.

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    • Everything about flexybytes+

      • FlexyBytes give you access to additional data which you can add if you feel your monthly data limit is insufficient as per your requirement.
      • To add FlexyBytes, open the ACT app and go to FlexyBytes from the shop section on the top left hand side menu
      • Payment for FlexyBytes needs to be done at the time of purchase and it will not be reflected on the bill
      • Validity of FlexyBytes will be till 90 days of your purchase. The left-over data will be carried forward until 90 days or expiry of the same.

       

      Our plan details:

      flexyBytes+ DataPrice(Rs.) (Exclusive of Tax)Validity
      20 GB12090 Days
      50 GB20090 Days
      100 GB30090 Days
      200 GB50090 Days
      500 GB100090 Days

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    • How can I add flexybytes+ to my account?

      You can add FlexyBytes+ to your monthly account either from the ACT Fibernet mobile app or by navigating to ‘Package/Usage' section in 'My Account' page on the ACT Selfcare portal. On the app, you need to click the top left hand side hamburger menu, click on shop, followed by Flexybytes and then you can select and purchase any FlexyBytes+ pack from the list of FlexyBytes+ options available.

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    • What is the validity duration of flexybytes+?

      Any FlexyBytes+ package will be valid for a duration of 90 days from the date of purchase.

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    • Can I purchase flexybytes+ now and pay for it later with my monthly bill?

      No, Payment for FlexyBytes needs to be done at the time of purchase and we do not provide the option to pay for it with your monthly bill at this point.

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    • How many times in a month can I add flexybytes+ to my account?

      There is no limit on the number of times FlexyBytes+ can be purchased.

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    Other FAQs

    Related Questions

    • How to make payments for my ACT account?
    • What is fair usage policy/FUP?
    • How can I raise a reconnection request?
    ACT allows you to pay the bills through the following ways:ACT Fibernet app (Download from Playstore/App Store for iOS)Open the ACT AppClick on Pay Bill The App will automatically fill the amount to be paidClick on Proceed Choose from a list of available Payment Methods Authorise the paymentLog on to https://selfcare.actcorp.in/web/act/common with your registered Mobile numberGo to My Accounts -> Pay Bills Go through the bill amount and click “Proceed” Please note: We DO NOT have cheque / cash pickup option.
    FUP is a policy that governs unfair usage of the network by utilizing excessive network resources causing inconvenience to other customers on the network. In such a situation, systems restrict the user to certain speed of bandwidth to minimize such abuse and alert the administrator. Fair Usage limits are defined basing on the average of maximum utilization by highest bandwidth users on the network. Once the user has reached the fair usage download limit, the account will be restricted to a bandwidth that is lesser than the subscribed bandwidth. However, the same will be reset to the subscribed bandwidth on every 1st of a Month or at the start of your next billing cycle..
    If the Account is disconnected from our service in the last 60 daysYou can call the call centre and request will be taken by the service representative. Process would take 24 to 48 hrs.Visit the App and click on "Reconnect Now" option and Instant Request will be Processed and confirmation SMS will be sent with Payment Details.Visit our website and raise a request through the chatbot. If the Account is disconnected on a date beyond the last 60 days.Call the call centre and request will be taken by the service representative. The team will do a feasibility check for the location and if port is available, then activation will be done. The process would take 5 to 7 days.Visit the App and click on "Reconnect Now" option. Request will be Taken and confirmation SMS will be sent with Tentative Timelines.Visit our website and raise a request through the chatbot..
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